Privacy Policy

Last updated: July 2026

This policy explains what information Local Auto collects when you use the rider app, the Auto Captain (driver) app, or interact with our team, and how that information is used. Local Auto operates in Vijayawada, offering shared auto-rickshaw bookings on fixed routes and stops.

Information we collect

From riders:

• Phone number, used to sign in via a one-time code (OTP) — this is how your account is identified, there are no separate usernames or passwords.
• Name, date of birth, gender, and an emergency contact number, collected once during signup.
• Your device's location, used only to suggest the nearest stop when booking, and to show live auto positions on the "autos near you" map.
• Ride and wallet transaction history — the stops you've booked, fares paid, tips sent, and wallet top-ups.
• Payment details when you add money to your wallet. Card/UPI details are handled directly by Razorpay, our payment processor — Local Auto never stores your card number or UPI PIN.

From Auto Captains (drivers):

• Identity and verification documents (Aadhar number, driving license, insurance, bank account details) — collected in person by our office staff as part of onboarding, not self-uploaded through the app.
• Live location while on duty, so riders can see nearby autos on the map — this stops immediately when a captain switches off duty.
• Earnings and payout history.

How we use this information

We use the information above only to operate the booking, payment, live-tracking, and support features described in the app — for example, matching a rider's ticket to the Auto Captain who scans it, calculating fares, crediting wallet top-ups and tips, and showing live auto positions. We do not use your data for advertising, and we do not sell your information to third parties.

Who we share data with

We share data only with the service providers that help us run the app, acting on our behalf:

• Razorpay — processes wallet top-up payments.
• Supabase — hosts our database, authentication, and backend infrastructure.

These providers only receive the data needed to perform their specific function, and are not permitted to use it for their own purposes.

Data retention and deletion

We keep your account and ride history for as long as your account is active, so you have access to your ride history, wallet balance, and support tickets. If you'd like your account and personal data deleted, contact us at the email below and we'll process the request.

Children's privacy

Local Auto is not directed at, and should not be used by, anyone under the age of 18.

Changes to this policy

If this policy changes, we'll update the date at the top of this page. Continued use of the app after a change means you accept the updated policy.